Shipping policy
SHIPPING POLICY
Last Updated: March 19, 2026
Free shipping applies to U.S. orders only
Order Processing
Orders are typically processed within 3–5 business days (excluding weekends and holidays). Processing times may vary during high-volume periods.
Shipping Methods
UnderDeck Shield products may ship via:
- Standard parcel carriers
- Freight or LTL carriers, depending on order size
Available shipping options and costs will be displayed at checkout.
Delivery
Customers are responsible for:
- Providing an accurate and complete shipping address
- Ensuring the delivery location is accessible
Freight shipments are typically delivered curbside. The customer is responsible for unloading materials unless otherwise arranged. Additional services (such as liftgate delivery) may not be included unless specified at checkout.
Risk of loss or damage transfers to the customer upon delivery.
Damaged Shipments
All shipments should be inspected upon delivery.
If damage is visible at the time of delivery:
- Note the damage with the carrier before signing
- Take photos of the product and packaging
- Contact us within 7 days of delivery
Failure to properly document and report damage within this timeframe may affect eligibility for replacement or resolution.
Missed Deliveries
If a delivery cannot be completed due to customer unavailability or site inaccessibility, additional delivery or storage fees may apply and are the responsibility of the customer.
Delivery Delays
Delivery timelines are estimates only and may be affected by weather, carrier delays, or other factors outside of our control. UnderDeck Solutions is not responsible for delays once an order has shipped.
Contact
For shipping-related questions or issues, please contact us through the contact information provided on our website.