Privacy policy

UnderDeck Solutions
Last Updated: March 19, 2026

UnderDeck Solutions (“Company,” “we,” “our,” or “us”) operates the UnderDeck Shield ecommerce website and sells the UnderDeck Shield under-deck drainage system.

This Privacy Policy describes how we collect, use, and share your personal information when you visit or make a purchase from our website.

Business Address:
UnderDeck Shield
13033 Ridgedale Drive Suite 118
Minnetonka, MN 55305
United States

1. Information We Collect

When you visit our website, we automatically collect certain information about your device, including:

  • Web browser type
  • IP address
  • Time zone
  • Cookies installed on your device
  • Pages or products viewed
  • Referring websites or search terms

We refer to this automatically collected information as Device Information.

When you make a purchase or attempt to make a purchase, we collect:

  • Name
  • Billing address
  • Shipping address
  • Payment information
  • Email address
  • Phone number

We refer to this information as Order Information.

2. How We Use Your Information

We use Order Information to:

  • Process and fulfill orders
  • Arrange shipping and delivery
  • Provide invoices and order confirmations
  • Communicate with you about your order
  • Provide customer support

We may also use this information to:

  • Screen orders for fraud
  • Improve our website and services
  • Send product updates or marketing communications, where permitted by law (you may opt out at any time by following the unsubscribe link or contacting us)

Device Information helps us:

  • Understand how customers browse the site
  • Improve website performance
  • Monitor for security risks or fraud

We process your information to fulfill contracts (such as completing purchases), comply with legal obligations, and support our legitimate business interests, including improving our services.

3. Sharing Your Information

We share your personal information with trusted third parties to help operate our business.

Examples include:

  • Shopify (our ecommerce platform)
  • Payment processors (for secure payment processing)
  • Shipping carriers (for delivery of orders)
  • Analytics services (such as website analytics tools)

These third parties are contractually obligated to use your information only for the services they provide to us.

We may also share information if required to comply with laws, legal requests, or to protect our rights.

4. Cookies

Our website uses cookies and similar tracking technologies to:

  • Remember user preferences
  • Improve website performance
  • Analyze site usage

Most browsers allow you to disable cookies through browser settings.

Please note that we do not alter our data collection practices in response to “Do Not Track” signals from browsers.

5. Data Retention

We retain order information for our records unless and until you request deletion, subject to legal, tax, or regulatory retention requirements.

6. Your Privacy Rights

Depending on where you live, you may have rights to:

  • Access personal data we hold about you
  • Request corrections
  • Request deletion of your information
  • Opt out of marketing communications

Residents of certain U.S. states (such as California, Colorado, and Virginia) may have additional privacy rights under applicable laws.

We do not sell your personal information. However, some data sharing (such as with analytics or advertising providers) may be considered “sharing” under certain privacy laws. You may have the right to opt out of such sharing.

To exercise your rights, please contact us at support@underdeckshield.com or through the contact form on our website.

7. Security

We take reasonable precautions to protect your personal information. Payments are processed through secure third-party payment processors and are not stored directly on our servers.

8. Children’s Privacy

Our website is not intended for individuals under the age of 13, and we do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes. Updated versions will be posted on this page.

10. Contact Us

For questions about this Privacy Policy or to exercise your privacy rights, please contact us at support@underdeckshield.com or through the contact form on our website.